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Activities
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Module
Activities
2 Rubriques
25 mins
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Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Additionally, discover when to use an...
Activities and Automations
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Module
Activities and Automations
3 Rubriques
35 mins
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Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an Automation...
Background processing
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Module
Background processing
4 Rubriques
50 mins
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Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Learn how to...
Circumstancing Case processing
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Module
Circumstancing Case processing
4 Rubriques
50 mins
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Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Creating a case from email
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Module
Creating a case from email
2 Rubriques
20 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Deployment Manager
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Module
Deployment Manager
4 Rubriques
38 mins
All Products -
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
Designing reports with multiple sources
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Module
Designing reports with multiple sources
4 Rubriques
55 mins
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Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Promoting rule reuse with relevant records
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Module
Promoting rule reuse with relevant records
1 Rubrique
15 mins
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Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...
Routing email based on content
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Module
Routing email based on content
3 Rubriques
25 mins
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Rule resolution
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Module
Rule resolution
5 Rubriques
1h
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Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...