Take the next step in your journey towards mastering Application Development.

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

This mission presents the foundational knowledge required to understand Pega's guidance on enterprise reuse and modular business architecture best...

Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...

In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...

Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...