Transparent artificial intelligence is becoming an important requirement for many businesses. Learn about the model transparency settings in...

AI has the potential to deliver significant benefits, but improper controls can result in regulatory issues, public relations problems, and liability...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Sarah Connor needs help with her account and clarification in her transaction. She starts an interaction with a customer service representative (CSR)...

As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...

U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...