The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...

The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...

Learn how to configure Pega Knowledge™ troubleshooters for a Pega Customer Service™ application and provide dynamic diagnostics capabilities to help...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...