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Configuring intelligent routing

  • チャレンジ

    Configuring intelligent routing

    2 タスク

    10 分

    Visible to: All users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring organization structure

  • チャレンジ

    Configuring organization structure

    6 タスク

    15 分

    Visible to: All users
  • For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...

Configuring Pega Robot Manager

  • チャレンジ

    Configuring Pega Robot Manager

    4 タスク

    30 分

    Visible to: All users
  • MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...

Configuring the Email Manager portal

  • チャレンジ

    Configuring the Email Manager portal

    3 タスク

    15 分

    Visible to: All users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

Creating a basic automation

  • チャレンジ

    Creating a basic automation

    3 タスク

    20 分

    Pega Robotic Automation 22.1 Visible to: All users
  • Create a project that logs in to the BankerInsight application, inserts the Customer Number, and searches for a client to display account details. 

    C...

Creating a case completion prediction

  • チャレンジ

    Creating a case completion prediction

    3 タスク

    15 分

    Visible to: All users
  • U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...

Creating a fraud prediction

  • チャレンジ

    Creating a fraud prediction

    3 タスク

    15 分

    Visible to: All users
  • U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...

Creating a Pega Email Bot

Creating an automation

Creating an email account

  • チャレンジ

    Creating an email account

    1 タスク

    10 分

    Visible to: All users
  • The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

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