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Best practices for building accessibility into Pega applications

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    Best practices for building accessibility into Pega applications

    5 トピック

    1時間 15 分

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  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Business case for accessibility

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    Business case for accessibility

    3 トピック

    35 分

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  • Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...

Case Life Cycle design for Business Architects

Customizing the user interface for Business Architects

Displaying data with Constellation for Business Architects

Evaluating application data with Insights for Business Architects

Form autofill

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    Form autofill

    3 トピック

    20 分

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  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Monitoring your contact center with Insights

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    Monitoring your contact center with Insights

    2 トピック

    15 分

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  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Voice AI introduction

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    Pega Voice AI introduction

    2 トピック

    25 分

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  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

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