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Pega Digital Messaging
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ミッション
Pega Digital Messaging
8 モジュール
6 チャレンジ
6 時間 10 分
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Pega Voice AI
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ミッション
Pega Voice AI
8 モジュール
3 時間 20 分
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Senior System Architect
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ミッション
Senior System Architect
3 ミッション
11 モジュール
11 チャレンジ
1 day 8 時間 55 分
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Configuring common phrases for agents
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モジュール
Configuring common phrases for agents
1 トピック
10 分
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating custom tabs
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モジュール
Creating custom tabs
2 トピック
25 分
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Customizing the customer service user interface
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モジュール
Customizing the customer service user interface
2 トピック
15 分
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Debugging system performance
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モジュール
Debugging system performance
3 トピック
1時間
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Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Digital messaging
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モジュール
Digital messaging
3 トピック
25 分
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Form autofill
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モジュール
Form autofill
3 トピック
20 分
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Guiding a customer service agent with dialogs
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モジュール
Guiding a customer service agent with dialogs
2 トピック
15 分
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Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.