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Presenting suggestions for agents

  • モジュール

    Presenting suggestions for agents

    4 トピック

    35 分

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Role of a Pega Business Architect

Sizing a Pega Platform project

Tools for debugging Constellation applications

  • モジュール

    Tools for debugging Constellation applications

    2 トピック

    35 分

    Pega Platform '23 Visible to: All users
  • Examine the tools that are available to assist in debugging Constellation applications.

Adding a new property to an existing entity

Adding clickstream data to a customer profile

Attaching PDF files to a case

  • チャレンジ

    Attaching PDF files to a case

    2 タスク

    10 分

    Pega Platform 8.8 Visible to: All users
  • InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...

Blending Traditional UI and Constellation

  • チャレンジ

    Blending Traditional UI and Constellation

    5 タスク

    30 分

    Pega Platform '23 Visible to: All users
  • The  Tell Us More application and Instance Case Type is not Sweet Life's first project with Pega Platform™. They have a Create Product Case Type and a...

Configuring business conditions

Creating a case completion prediction

  • チャレンジ

    Creating a case completion prediction

    3 タスク

    15 分

    Visible to: All users
  • U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...

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