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Pega Customer Decision Hub Foundation

Pega Express Delivery

  • ミッション

    Pega Express Delivery

    8 モジュール

    8 時間 45 分

    Visible to: All users
  • Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • ミッション

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 チャレンジ

    1時間 30 分

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Architecture and design during the Prepare phase

    • モジュール

      Architecture and design during the Prepare phase

      6 トピック

      1時間 30 分

      Visible to: All users
    • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

    Business conditions

    • モジュール

      Business conditions

      2 トピック

      20 分

      Visible to: All users
    • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

    Low code during the Build phase

    • モジュール

      Low code during the Build phase

      5 トピック

      55 分

      Visible to: All users
    • In the Build phase of Pega Express, you use Pega's low-code development platform to configure and test your application. Pega Platform leverages...

    Pega Express introduction

    Pega Express phases

    Pega Express testing and validation

    • モジュール

      Pega Express testing and validation

      6 トピック

      1時間 15 分

      Visible to: All users
    • The goal of the Pega Express approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform provid...

    Presenting suggestions for agents

    • モジュール

      Presenting suggestions for agents

      4 トピック

      35 分

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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