According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Begin your journey to learn about Pega’s User Experience capability.

Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

Organize information for end-users by using layouts and controls for easy navigation through forms.