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Creating custom tabs
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モジュール
Creating custom tabs
2 トピック
25 分
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Service requests
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モジュール
Service requests
9 トピック
50 分
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Configuring customer verification
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チャレンジ
Configuring customer verification
2 タスク
15 分
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The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a new service request
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チャレンジ
Creating a new service request
4 タスク
10 分
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U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
Use Case - Creating a new contact policy
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チャレンジ
Use Case - Creating a new contact policy
2 タスク
１時間
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The migration of the applications to the Business Operations environment (BOE) is complete, and the change management process can begin. Now, all...