Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.

User management is fundamental to the successful implementation of a Pega Platform™ application.   

As a Pega Business Architect, in order to...

As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...

As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...

Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Die Pega-Plattform generiert den Anwendungscode im Hintergrund unter Anwendung der von Ihnen erstellten Regeln. Im Dev Studio können Sie verwalten...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...