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Case Management Intermediate

Robotic Solution Development for Citrix

  • ミッション

    Robotic Solution Development for Citrix

    3 モジュール

    3 チャレンジ

    3 時間 35 分

    Pega Robotic Automation Visible to all users
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Approving cases with an authority matrix

  • モジュール

    Approving cases with an authority matrix

    2 トピック

    25 分

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Auto-balancing in Pega Robot Manager

  • モジュール

    Auto-balancing in Pega Robot Manager

    5 トピック

    30 分

    Pega Robot Manager 8.5.2 Visible to all users
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Case view configuration with Pega Cosmos design system

  • モジュール

    Case view configuration with Pega Cosmos design system

    4 トピック

    1時間 5 分

    Pega Platform 8.5 Visible to all users
  • In the Pega Cosmos design system, the information architecture of a case is optimized so that users can quickly understand the case's most critical...

Conduct usability testing

  • モジュール

    Conduct usability testing

    3 トピック

    20 分

    Visible to all users
  • Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...

Configuring cascading approvals with an authority matrix

Configuring new case creation

  • モジュール

    Configuring new case creation

    2 トピック

    35 分

    Pega Platform 8.5 Visible to all users
  • Pega Cosmos design system introduces a new end-user experience for the case creation form. You also learn how to customize the layout and behavior of...

Decision tables and trees

  • モジュール

    Decision tables and trees

    7 トピック

    1時間 40 分

    Visible to all users
  • Decision tables and decision trees are fundamental to enforcing business decisions. You can use these decision rules in flows, routers, activities...

Duplicate and temporary cases

  • モジュール

    Duplicate and temporary cases

    4 トピック

    30 分

    Pega Platform Visible to all users
  • Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...

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