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Application structure design
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Module
Application structure design
4 Topics
1 hr 20 mins
Pega Platform '23 -
The application structure is the first important design decision to be made by an architect when building Pega enterprise applications, as a well...
Application versioning
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Module
Application versioning
1 Topic
15 mins
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Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Applying NLP for Case classification
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Module
Applying NLP for Case classification
1 Topic
10 mins
Pega Platform '24.1 -
Pega Process AIâ„¢ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Applying the advanced features of test automation
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Module
Applying the advanced features of test automation
4 Topics
25 mins
All Products -
Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...
Approvals and SLAs
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Module
Approvals and SLAs
3 Topics
35 mins
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Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...
Approving and publishing Pega Knowledge content
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Module
Approving and publishing Pega Knowledge content
2 Topics
15 mins
Pega Customer Service 8.7 -
Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add...
Arbitrating between actions
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Module
Arbitrating between actions
2 Topics
25 mins
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After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs...
Arbitration fundamentals
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Module
Arbitration fundamentals
2 Topics
30 mins
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After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...
Architecture and design during the Prepare phase
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Module
Architecture and design during the Prepare phase
6 Topics
1 hr 30 mins
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Assessing and monitoring quality
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Module
Assessing and monitoring quality
6 Topics
1 hr 45 mins
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Coupled with automated unit tests and test suites, monitor the quality of the rules in your Pega Platformâ„¢ application to ensure quality before you...