Search
Configuring chat queues and routing
-
Module
Configuring chat queues and routing
5 Topics
40 mins
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
-
Module
Configuring common phrases for agents
1 Topic
10 mins
-
Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...
Configuring core application features in Constellation
-
Module
Configuring core application features in Constellation
4 Topics
40 mins
-
Learn to configure core application features in Constellation. Explore landing pages, default landing page, widgets, Insights, and theming.
Configuring customer verification
-
Module
Configuring customer verification
2 Topics
20 mins
-
The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Configuring Digital Messaging Manager
-
Module
Configuring Digital Messaging Manager
8 Topics
1 hr 10 mins
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Configuring form Views
-
Module
Configuring form Views
5 Topics
25 mins
-
Explore how you can configure various form Views in Constellation. Learn how to configure form layouts, dynamic form behavior, field groups, and...
Configuring Pega Call
-
Module
Configuring Pega Call
5 Topics
50 mins
-
The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...
Configuring Pega Knowledge troubleshooters
-
Module
Configuring Pega Knowledge troubleshooters
3 Topics
30 mins
Pega Customer Service 8.7 -
Learn how to configure Pega Knowledge™ troubleshooters for a Pega Customer Service™ application and provide dynamic diagnostics capabilities to help...
Constellation and Theme Cosmos
-
Module
Constellation and Theme Cosmos
2 Topics
25 mins
-
Discover when it is appropriate to build applications using the Constellation design system and walk through the features of the Constellation...
Creating a case from email
-
Module
Creating a case from email
2 Topics
20 mins
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.