Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Learn the basic automation functionality, configuration options, intelligent recording and interrogation methods, process flow, terminology, and core...

In this mission, you learn about cases and data in a Pega Sales Automation™. Upon completion, you can create a Pega Sales Automation application...

There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...

Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.

In Pega Robot Studio, the Toolbox offers you a wide array of features to help extend automation development to include Windows forms, dialog boxes...

Pega Robot Studio introduces the concept of Application Assets to separate application-related development from business use case creation...

There are times when you cannot easily integrate Pega Platform™ applications with other applications that are necessary to complete work. Pega Robot...