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Pega Customer Decision Hub Foundation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Monitoring your contact center with Insights

    • Module

      Monitoring your contact center with Insights

      2 Topics

      15 mins

      Visible to: All users
    • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

    Configuring business conditions

    Enabling Pega Customer Decision Hub agents

    Importing customer data from a CSV

    • Challenge

      Importing customer data from a CSV

      2 Tasks

      10 mins

      Visible to: All users
    • U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...

    Leveraging reports in the contact center

    Setting up data ingestion

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