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Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 hrs 25 mins

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Preparation for 1:1 Customer Engagement Implementation

  • Mission

    Preparation for 1:1 Customer Engagement Implementation

    2 Modules

    9 Challenges

    6 hrs 30 mins

    Visible to all users
  • Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Adding a new property to an existing entity

  • Challenge

    Adding a new property to an existing entity

    4 Tasks

    20 mins

    Visible to all users
  • U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

Adding clickstream data to a customer profile

  • Challenge

    Adding clickstream data to a customer profile

    6 Tasks

    30 mins

    Visible to all users
  • U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to their customers on its website. The data scientists want to...

Configuring application rulesets

Creating a new application ruleset

  • Challenge

    Creating a new application ruleset

    3 Tasks

    10 mins

    Pega Platform 8.5 Visible to all users
  • Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

Creating a new entity

  • Challenge

    Creating a new entity

    5 Tasks

    15 mins

    Visible to all users
  • U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

Creating new aggregates on streamable data

  • Challenge

    Creating new aggregates on streamable data

    3 Tasks

    20 mins

    Visible to all users
  • U+ Bank uses Pega Customer Decision Hub™ to present personalized offers to customers on its website. The system architects set up the Customer Profile...

Merging a development branch

Skimming a ruleset

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