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Application Development Intermediate

  • Mission

    Application Development Intermediate

    7 Modules

    7 Challenges

    8 hrs 20 mins

    Visible to all users
  • Take the next step in your journey towards mastering Application Development.

    Note: The example applications and challenge applications in this mission...

Email Bots for Pega Customer Service

Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 hrs 25 mins

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Automating actions when a property value changes

Circumstancing rules on a single variable

Circumstancing rules on multiple variables

Configuring application rulesets

Configuring rule resolution

Creating a case from an email

Creating a new application ruleset

  • Challenge

    Creating a new application ruleset

    3 Tasks

    10 mins

    Pega Platform 8.5 Visible to all users
  • Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

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