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Application Development Intermediate

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    2 hrs 50 mins

    Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Activities

Activities and automations

  • Module

    Activities and automations

    3 Topics

    35 mins

    Pega Platform 8.8 Visible to all users
  • Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an automation...

Application migration

Application rulesets

Application versioning

Background processing

Circumstancing case processing

Creating a case from email

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