Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.

Configure attribute-based access control to enforce security requirements for a specific case or data instance, based on case or session data.

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Cases may require that users upload documents required to process and resolve the case. To organize attachments, developers can create attachment...

Learn how to authorize users to define roles and assign privileges to members of an access group.

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...