Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...

The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...

At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...

Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...