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Error resolution and troubleshooting
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Module
Error resolution and troubleshooting
4 Topics
30 mins
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Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...
Escalating late work
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Module
Escalating late work
1 Topic
10 mins
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Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Essentials of always-on outbound
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Module
Essentials of always-on outbound
3 Topics
30 mins
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Learn about the principles of always-on outbound customer engagement and its similarities and differences with traditional outbound marketing. Gain an...
Establishing the robotic infrastructure
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Module
Establishing the robotic infrastructure
4 Topics
35 mins
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A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...
Evaluating application data with Insights for Business Architects
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Module
Evaluating application data with Insights for Business Architects
1 Topic
20 mins
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As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...
Events and cases
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Module
Events and cases
3 Topics
55 mins
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Learn how to use the Event Viewer to monitor your applications and view the details of cases.
Exploring application data with Insights
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Module
Exploring application data with Insights
1 Topic
15 mins
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Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Exporting adaptive model data
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Module
Exporting adaptive model data
3 Topics
35 mins
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The reporting datamart of Pega Adaptive Decision Manager (ADM) is an open data model. As a result, data scientists that work on Pega Customer Decision...
Exporting historical data
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Module
Exporting historical data
1 Topic
15 mins
Pega Customer Decision Hub 8.6 -
As a data scientist, you can export the raw data that adaptive models have processed, to inspect and validate the predictors. Using Prediction Studio...
Extending an application
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Module
Extending an application
1 Topic
15 mins
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Case specialization describes how an existing application can be transformed into a framework, model, template, or blueprint application without...