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  • Mission

    Case Management Intermediate

    5 Modules

    4 Challenges

    5 hrs 55 mins

    Visible to all users
  • Continue learning about case management using Pega Platform™.

  • Mission

    Customer Service Low-Code Developer

    2 Missions

    7 Modules

    7 Challenges

    9 hrs

    Visible to all users
  • Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...

  • Mission

    Data and Integration Intermediate

    7 Modules

    7 Challenges

    6 hrs

    Visible to all users
  • Continue learning about data and integration using Pega Platform™.

  • Mission

    Email Bots for Pega Customer Service

    4 Modules

    3 Challenges

    2 hrs 40 mins

    Visible to all users
  • Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

  • Mission

    Robotic Solution Development for Citrix

    3 Modules

    3 Challenges

    3 hrs 35 mins

    Visible to all users
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

  • Mission

    Senior System Architect

    20 Modules

    19 Challenges

    2 Missions

    36 hrs 35 mins

    Visible to all users
  • The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

  • Challenge

    Accessing a Pega application using the Pega API

    1 Task

    10 mins

    Visible to all users
  • The IT department is adding the ability for users to work on an internal portal. They submitted a requirement to display open positions within TGB to...

  • Challenge

    Adding an external data source to a data type

    7 Tasks

    30 mins

    Visible to all users
  • Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...

  • Challenge

    Assessing application performance

    3 Tasks

    10 mins

    Visible to all users
  • The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...

  • Challenge

    Automating actions when a property value changes

    3 Tasks

    15 mins

    Visible to all users
  • The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...

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