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Business Architect

Best practices for building accessibility into Pega applications

  • Module

    Best practices for building accessibility into Pega applications

    5 Topics

    1 hr 15 mins

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Pega positioning for Business Architects

Pega tools that support Scrum for Business Architects

Business case for accessibility

  • Module

    Business case for accessibility

    3 Topics

    35 mins

    Visible to: All users
  • Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...

Business conditions

  • Module

    Business conditions

    2 Topics

    20 mins

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Topics

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Configuring business conditions

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