Learn about the approach to UX and UX best practices that a lead system architect (LSA) applies in the creation of a Pega Platform™ application.

When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...

Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...

Pega Web Mashup enables you to embed a Pega Platform™ application in another web application. You can create a mashup to display information about a...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...