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Business Architect

Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 hrs 25 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Displaying data with Constellation for Business Architects

Best practices for building accessibility into Pega applications

  • Module

    Best practices for building accessibility into Pega applications

    5 Topics

    1 hr 15 mins

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Building a Data Model for Business Architects

Customizing the user interface for Business Architects

Case Life Cycle design for Business Architects

Managing data values for Business Architects

Business case for accessibility

  • Module

    Business case for accessibility

    3 Topics

    35 mins

    Visible to: All users
  • Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...

Creating Customer Service data sources

  • Module

    Creating Customer Service data sources

    1 Topic

    10 mins

    Visible to: All users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

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