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Pega Customer Decision Hub Foundation

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Challenges

    1 hr 30 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Digital Messaging

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Digital messaging

    • Module

      Digital messaging

      3 Topics

      25 mins

      Visible to: All users
    • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

    Pega Customer Service performance considerations

    • Module

      Pega Customer Service performance considerations

      3 Topics

      30 mins

      Pega Customer Service 8.8 Visible to: All users
    • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

    Service requests

    Creating a new service request

    Running Pega Customer Decision Hub setup wizard

    Use Case - Creating a new contact policy

    • Challenge

      Use Case - Creating a new contact policy

      2 Tasks

      1 hr

      Visible to: All users
    • The migration of the applications to the Business Operations environment (BOE) is complete, and the change management process can begin. Now, all...

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