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Escalating late work
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Module
Escalating late work
1 Topic
10 mins
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Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Features of the Pega Constellation design system
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Module
Features of the Pega Constellation design system
5 Topics
1 hr 15 mins
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In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail.
Features of the Pega Cosmos design system
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Module
Features of the Pega Cosmos design system
5 Topics
1 hr 15 mins
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In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail.
Field values
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Module
Field values
1 Topic
15 mins
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Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Form autofill
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Module
Form autofill
3 Topics
20 mins
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Full Case Views
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Module
Full Case Views
1 Topic
25 mins
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Learn about low-code modular development in Pega Constellation by authoring your applications with Views, templates, and widgets. Discover the...
Grouping fields in Views
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Module
Grouping fields in Views
1 Topic
10 mins
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Group fields to improve UI presentation and provide a cleaner, improved user experience (UX).
Identifying duplicate Cases
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Module
Identifying duplicate Cases
1 Topic
10 mins
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Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.
Implementing and deploying Pega Care Management
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Module
Implementing and deploying Pega Care Management
6 Topics
55 mins
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Integrating external data
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Module
Integrating external data
2 Topics
20 mins
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...