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Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 hrs 25 mins

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Configuring security policies

Securing an application using attribute-based access control

Securing an application using role-based access control

Reviewing log files

Using RBAC to organize and manage access to case attachments

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