Skip to main content

Search

Looking for instructor-led training?

Email Bots for Pega Customer Service

Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Modules

    5 Challenges

    3 hrs 54 mins

    Pega Customer Service 8.6 Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Configuring security policies

Creating a case from an email

Reviewing log files

Routing email based on content

Securing an application using attribute-based access control

Securing an application using role-based access control

Suggesting a reply based on email content

Using RBAC to organize and manage access to case attachments

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice