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Customer Service Low-code Developer

2 Missions

7 Modules

7 Challenges

8 hrs 50 mins

Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...


Email bots for Pega Customer Service

4 Modules

3 Challenges

2 hrs 40 mins

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...


Robotic Solution Development for Citrix

3 Modules

3 Challenges

3 hrs 35 mins

Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...


Senior System Architect

33 Modules

35 Challenges

43 hrs 55 mins

The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...



2 Topics

30 mins

Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications.


Adding an external data source to a data type

4 Topics

40 mins

Configure data types based on external data models to simplify integration with external systems.


App Factory advanced configurations

1 Topic

12 mins

Utilize the DevOps, reuse, automation, and collaboration capabilities to get the most out of App Factory.


App Factory application life cycle

3 Topics

37 mins

Learn about the repeatable application life cycle enabled by App Factory and how to extend and configure the life cycle based on the needs of your...


Application migration

6 Topics

50 mins

An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...


Application rulesets

4 Topics

45 mins

Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...

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