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3 hrs 35 mins
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Design reports to analyze case data and provide insight into processes and workflows.
The Pega Robot Studio implementation of the PDF Connector component makes work with PDF files easier because you can visually identify the items in...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
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