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Access control

  • Module

    Access control

    6 Topics

    1 hr 10 mins

    Pega Platform 8.7 Visible to all users
  • Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.

Application security

Attribute-based access control

  • Module

    Attribute-based access control

    5 Topics

    1 hr 5 mins

    Visible to all users
  • Configure attribute-based access control to enforce security requirements for a specific case or data instance, based on case or session data.

Creating a case from email

Organizing and managing access to case attachments

  • Module

    Organizing and managing access to case attachments

    3 Topics

    25 mins

    Visible to all users
  • Cases may require that users upload documents required to process and resolve the case. To organize attachments, developers can create attachment...

Role-based access control

Routing email based on content

  • Module

    Routing email based on content

    3 Topics

    25 mins

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Training the email bot

  • Module

    Training the email bot

    2 Topics

    20 mins

    Visible to all users
  • Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

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