Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...

The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...

Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...