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Configuring intelligent routing

  • Challenge

    Configuring intelligent routing

    2 Tasks

    10 mins

    Visible to: All users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring the Email Manager portal

  • Challenge

    Configuring the Email Manager portal

    3 Tasks

    15 mins

    Visible to: All users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

Creating a case from an email

Creating a Pega Email Bot

Creating an email account

  • Challenge

    Creating an email account

    1 Task

    10 mins

    Visible to: All users
  • The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

Customizing the user interface for agents

Debugging Constellation applications

  • Challenge

    Debugging Constellation applications

    8 Tasks

    1 hr 15 mins

    Pega Platform '23 Visible to: All users
  • Due to the stateless nature of a Constellation application, it is not possible to run the Pega Clipboard from the user Portal, or from Dev Studio and...

Sizing a Pega Platform project

Exploring the DX API with Postman

  • Challenge

    Exploring the DX API with Postman

    9 Tasks

    1 hr

    Pega Platform '23 Visible to: All users
  • The Pega Digital Experience (DX) API is a set of model-driven REST API endpoints that help you programmatically view, create, and update Cases and...

Monitoring the guardrail compliance score

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