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Email Bots for Pega Customer Service

Pega Email Bot Foundation

Pega Robot Manager

  • Mission

    Pega Robot Manager

    10 Modules

    8 Challenges

    10 hrs 10 mins

    Visible to: All users
  • Discover how you can use Pega Robot Manager™ to extend the functionality of attended automations and to batch process large volumes of work...

Creating an email account

  • Challenge

    Creating an email account

    1 Task

    10 mins

    Visible to: All users
  • The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

Email bot cases and responses

  • Module

    Email bot cases and responses

    2 Topics

    25 mins

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Managing deployment packages in Pega Robot Manager

  • Challenge

    Managing deployment packages in Pega Robot Manager

    4 Tasks

    30 mins

    Pega Robot Manager 8.8 Visible to: All users
  • MyTown has completed the development for automation projects and is ready to begin testing. To facilitate the testing, MyTown will deploy the projects...

Training the email bot to understand topics

  • Challenge

    Training the email bot to understand topics

    1 Task

    15 mins

    Visible to: All users
  • U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...

Configuring intelligent routing

  • Challenge

    Configuring intelligent routing

    2 Tasks

    10 mins

    Visible to: All users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring Pega Robot Manager

  • Challenge

    Configuring Pega Robot Manager

    4 Tasks

    30 mins

    Visible to: All users
  • MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...

Configuring the Email Manager portal

  • Challenge

    Configuring the Email Manager portal

    3 Tasks

    15 mins

    Visible to: All users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

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