Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.

Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated...

Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

As a customer service representative (CSR) you are tasked to handle interactions through various channels. In this challenge, you will conduct an...

Customers of U+ Bank initiate a chat session with a live CSR and request to make a payment. The expected outcome is that Messaging AI analyzes the...

The business wants to let customers open an account by using a digital messaging channel. The chatbots can handle this type of request and allow...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...