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Preparing Customer Decision Hub for development

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

    Discover how Pega Customer Decision Hub™ solves business...

Always-On Outbound Customer Engagement

Pega Customer Decision Hub Foundation

Business Agility in 1:1 Customer Engagement

Deployment Manager for 1:1 Customer Engagement

  • Mission

    Deployment Manager for 1:1 Customer Engagement

    5 Modules

    5 Challenges

    4 hrs 35 mins

    Visible to: All users
  • Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...

Use Case - Defining customer engagement policies

  • Challenge

    Use Case - Defining customer engagement policies

    2 Tasks

    1 hr

    Visible to: All users
  • The project team has imported the actions and web treatments and built their associations. Now the business is ready to build group-level and action...

End-to-end Pega Customer Decision Hub Implementation

  • Mission

    End-to-end Pega Customer Decision Hub Implementation

    22 Challenges

    9 hrs 25 mins

    Visible to: All users
  • The End-to-End Pega Customer Decision Hub Implementation mission presents a practical learning opportunity to build a Customer Decision Hub...

Use Case - Running the Pega Customer Decision Hub setup wizard

  • Challenge

    Use Case - Running the Pega Customer Decision Hub setup wizard

    2 Tasks

    30 mins

    Visible to: All users
  • After the decisioning architects and business stakeholders completed the initial data mapping exercise, U+ Comms confirmed that the 1:1 communication...

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Topics

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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