You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Sarah Connor needs help with her account and clarification in her transaction. She starts an interaction with a customer service representative (CSR)...

As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...

U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...