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Challenge

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Szenario

Die Koordinationsstelle für kommunale Dienstleistungen von MyTown möchte alle Reparaturen überprüfen, die aufgrund von Serviceanfragen der Bürger durchgeführt wurden. Ist die Reparatur zur Zufriedenheit ausgefallen, wird der Case genehmigt und anschließend abgeschlossen. War die Reparatur nicht zufriedenstellend, wird der Case abgelehnt und an die Stage „Review“ zurückgegeben, damit eine neue Reparatur geplant werden kann. Bei der Rückgabe an die Stage „Review“ lautet der Case-Status Open.

In der folgenden Tabelle finden Sie die Anmeldedaten, die Sie zur Durchführung der Challenge benötigen.

Rolle Benutzername Kennwort
Application Developer author@mytown pega123!

Challenge-Schritte

Sie müssen zum Abschließen dieser Challenge Ihre eigene Pega-Instanz starten.

Die Initialisierung kann bis zu 5 Minuten dauern, bitte haben Sie Geduld.

Genaue Übungsschritte

1 Configure the Review repair step

  1. In the App Studio navigation pane, click Case types > Service Request to display the case life cycle. 
  2. In the case life cycle of the Service Request case type, click the Review repair step to configure the Approve/Reject step. The configuration pane is displayed on the right.
  3. In the General tab, confirm the Approve/Reject step is routed to servicecoordinator@mytown.
    Routing an Approve/Reject step to a specific user
  4. In the Flow tab, confirm the If APPROVED then drop-down is set to Continue.
  5. Set the If REJECTED then drop-down to Change stage to return the case to a different stage if the repair is rejected.
  6. Set the To drop-down to Review to return the case to the Review stage if the repair is rejected.
  7. In the Set status field, enter or select Open to change the case status if the repair is rejected.
    Flow tab for the Review repair Approve/Reject step
  8. In the Approval Rejection alternate stage, hover over the stage to reveal the More icon and click the dots to display the stage options.
  9. Click Delete stage to remove the alternate path from the case life cycle.
    Delete an alternate stage
  10. Click Save to complete the configuration.

2 Confirm your work (section not graded)

  1. Click Save and run to run a new instance of the case type. The system displays a new Service Request case.
  2. In the Create view, complete any required fields before advancing the case.
  3. Advance to the Resolution stage.
  4. In the Perform repair step, complete any required fields and click Submit to proceed to the next step.
  5. From the Actions menu, click Approval to open the Review repair step.
  6. In the Review repair step, click Reject to return to the Review stage.
    Review repair Approve/Reject step
  7. From the Actions menu, click Schedule repair to open the Schedule repair step. Ensure the case status is OPEN.
    Service Request case has the status of Open when returned to the Review stage
  8. Complete any required fields and click Submit to proceed to the Perform repair step.
  9. From the Actions menu, click Perform repair to open the Perform repair step.
  10. Complete any required fields and click Submit to proceed to the next step.
  11. From the Actions menu, click Approval to open the Review repair step.
  12. In the Approval step, click Approve to accept the repair. Verify the case status is RESOLVED-COMPLETED.
    Service Request case has a status of Resolved-Competed after approved


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