Search
Sending emails during Case processing
-
Modul
Sending emails during Case processing
1 Thema
15 Min.
-
Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...
eBusiness Services
-
Modul
eBusiness Services
4 Themen
40 Min.
Pega Client Lifecycle Management for Financial Services 8.8 -
The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...
Enhanced interrogation options
-
Modul
Enhanced interrogation options
6 Themen
45 Min.
Pega Robotic Automation 22.1 -
To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...
Enriching data with third party providers
-
Modul
Enriching data with third party providers
2 Themen
20 Min.
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Error resolution and troubleshooting
-
Modul
Error resolution and troubleshooting
4 Themen
30 Min.
-
Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...
Escalating late work
-
Modul
Escalating late work
1 Thema
10 Min.
-
Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Establishing the robotic infrastructure
-
Modul
Establishing the robotic infrastructure
4 Themen
35 Min.
-
A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...
Simulating an external data source
-
Modul
Simulating an external data source
1 Thema
25 Min.
-
During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
Field values
-
Modul
Field values
1 Thema
15 Min.
-
Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Form autofill
-
Modul
Form autofill
3 Themen
20 Min.
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...