Search
Parallel processing
-
Modul
Parallel processing
4 Themen
40 Min.
-
Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...
Routing email based on content
-
Modul
Routing email based on content
3 Themen
25 Min.
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Service requests
-
Modul
Service requests
9 Themen
50 Min.
-
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Training the email bot
-
Modul
Training the email bot
2 Themen
20 Min.
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Adding a new property to an existing entity
-
Challenge
Adding a new property to an existing entity
4 Aufgaben
20 Min.
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Configuring Case locking
-
Challenge
Configuring Case locking
1 Aufgabe
10 Min.
-
At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Configuring Flow Action post-processing
-
Challenge
Configuring Flow Action post-processing
2 Aufgaben
20 Min.
-
Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...
Configuring parallel processing
-
Challenge
Configuring parallel processing
4 Aufgaben
20 Min.
-
At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...
Creating a case from an email
-
Challenge
Creating a case from an email
4 Aufgaben
20 Min.
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a new entity
-
Challenge
Creating a new entity
5 Aufgaben
15 Min.
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...