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Assigning and completing work for Business Architects
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Modul
Assigning and completing work for Business Architects
4 Themen
1 Std.
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As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...
Authenticating customers using Digital Messaging
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Modul
Authenticating customers using Digital Messaging
2 Themen
20 Min.
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Automating workflow decisions
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Modul
Automating workflow decisions
1 Thema
15 Min.
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Automate decision-making to reduce processing time and ensure consistency between Cases.
Automation shapes in the Case Life Cycle
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Modul
Automation shapes in the Case Life Cycle
1 Thema
20 Min.
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Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...
Building a Data Model for Business Architects
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Modul
Building a Data Model for Business Architects
6 Themen
1 Std. 35 Min.
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Building the customer analytical data model
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Modul
Building the customer analytical data model
9 Themen
1 Std. 55 Min.
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Modul
Building the Customer Insights Cache
9 Themen
1 Std. 45 Min.
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Calculating fields using Decision tables
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Modul
Calculating fields using Decision tables
1 Thema
25 Min.
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In App Studio, Pega Platform™ allows you to calculate the value of a field using a Decision table. Decision tables are a helpful approach when you...
Capturing and presenting data
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Modul
Capturing and presenting data
3 Themen
45 Min.
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Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...
Case Life Cycle design for Business Architects
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Modul
Case Life Cycle design for Business Architects
6 Themen
1 Std. 15 Min.
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As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...