Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...

With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...

U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...

U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...

U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...