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Service requests
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Modul
Service requests
9 Themen
50 Min.
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Team application development
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Modul
Team application development
1 Thema
20 Min.
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Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Adding a new property to an existing entity
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Challenge
Adding a new property to an existing entity
4 Aufgaben
20 Min.
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
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Challenge
Adding clickstream data to a customer profile
6 Aufgaben
30 Min.
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U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...
Assessing application performance
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Challenge
Assessing application performance
2 Aufgaben
10 Min.
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Configuring application Rulesets
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Challenge
Configuring application Rulesets
1 Aufgabe
20 Min.
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The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...
Configuring Case locking
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Challenge
Configuring Case locking
1 Aufgabe
10 Min.
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At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Configuring Flow Action post-processing
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Challenge
Configuring Flow Action post-processing
2 Aufgaben
20 Min.
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Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...
Configuring parallel processing
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Challenge
Configuring parallel processing
4 Aufgaben
20 Min.
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At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...
Creating a new entity
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Challenge
Creating a new entity
5 Aufgaben
15 Min.
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...