As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...

Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...

Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...