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Case Management

Pausing and resuming Case processing

Collaboration with users

Components

Designing an approval Process

Out-of-the-box configurations

Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren

Content administration

  • Modul

    Content administration

    10 Themen

    1 Std. 45 Min.

    Visible to: All users
  • Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Creating a child Case

Creating and testing personas

  • Modul

    Creating and testing personas

    2 Themen

    15 Min.

    Visible to: All users
  • Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

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