Search
Business Agility in 1:1 Customer Engagement
-
Mission
Business Agility in 1:1 Customer Engagement
5 Module
3 Challenges
3 Std. 50 Min.
-
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Decisioning Consultant
-
Mission
Decisioning Consultant
5 Missions
1 day 7 Std. 25 Min.
-
Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...
Deployment Manager for 1:1 Customer Engagement
-
Mission
Deployment Manager for 1:1 Customer Engagement
5 Module
5 Challenges
4 Std. 35 Min.
-
Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...
Pega Low-Code App Factory
-
Mission
Pega Low-Code App Factory
4 Module
1 Std. 38 Min.
Pega Platform 8.4 -
At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...
Pega Voice AI
-
Mission
Pega Voice AI
8 Module
3 Std. 20 Min.
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
24.1 Release notes
-
Modul
24.1 Release notes
2 Themen
25 Min.
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Form autofill
-
Modul
Form autofill
3 Themen
20 Min.
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Voice AI introduction
-
Modul
Pega Voice AI introduction
2 Themen
25 Min.
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
-
Modul
Script adherence
3 Themen
20 Min.
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Suggested cases
-
Modul
Suggested cases
3 Themen
25 Min.
-
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.