According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...